Refund and Returns Policy – CPrimeLuis Holiday Décor

Effective date: August 12, 2025
Last updated: August 12, 2025

At CPrimeLuis Holiday Décor, we take pride in offering luxurious, high-quality Christmas decorations designed to make your holiday season truly magical. Customer satisfaction is our highest priority, and we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy provides a comprehensive explanation of our return, refund, and exchange procedures so you can shop with complete confidence at https://stakeeasy.click.

Company & Contact
CPrimeLuis Holiday Décor
6615 E Galway Cir, Dimondale, Michigan (MI), United States
Phone: (517) 646-6712
Email: info@stakeeasy.click
Website: https://stakeeasy.click

1) Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging with all tags, accessories, and documentation included.
  • A return request must be submitted within 14 days from the date of delivery.
  • Proof of purchase (such as an order confirmation or receipt) must be provided.
  • Certain items such as clearance products, personalized or custom-made decorations, and gift cards are non-returnable.

2) Items Not Eligible for Return

We cannot accept returns for:

  • Products purchased during final sale or clearance events
  • Customized or personalized decorations
  • Gift cards or digital products
  • Products damaged due to misuse, neglect, or improper handling after delivery

3) Return Process

If you wish to return an eligible product, follow these steps:

  1. Contact our Customer Service team at info@stakeeasy.click within 14 days of delivery to request a return authorization.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for return.
  3. Once approved, you will receive detailed return instructions, including the return shipping address.
  4. Pack the product securely to avoid damage during transit.

4) Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
  • We recommend using a trackable shipping method as we are not responsible for returns lost in transit.

5) Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 3 business days of delivery with photos of the damage. We will arrange for a replacement or issue a full refund, including return shipping costs.

6) Refund Processing

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be issued to your original payment method within 7–10 business days.
  • Processing times may vary depending on your bank or payment provider.

7) Exchanges

If you wish to exchange an item for a different product or variation, please follow the return process and place a new order for the desired item.

8) Holiday Season Policy

Due to high seasonal demand, returns during the holiday period (November 15 to December 31) may take longer to process. We recommend placing orders early to ensure timely delivery and availability of your chosen items.

9) Force Majeure

We are not responsible for delays or inability to process returns caused by circumstances beyond our control, including natural disasters, transportation disruptions, or labor strikes.

10) Contact Us

If you have any questions regarding this Refund and Returns Policy or wish to initiate a return, contact us:

Website: https://stakeeasy.click
Email: info@stakeeasy.click
Phone: (517) 646-6712
Address: 6615 E Galway Cir, Dimondale, Michigan (MI), United States